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Rhoback Retail - Charlottesville logo

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Returns & Exchanges

What is your Holiday Return/Exchange Policy?

If you purchase during the Holiday season (November 1st – December 25th), we offer an extended return window. If something’s not quite right, you can return or exchange it within 60 days of purchase from our retail store. We offer:. Just make sure th

Can I Return/Exchange online?

Can’t make it back to the store?  No worries, you can start your return online! Just click here to kick off the process. You’ll need your Order Number and the email used at checkout; you can find your order number at the top of your receipt. Make sur

How to start a Return/Exchange

Just pop into the store and an associate can help! Or if you’d prefer to return online, please click here to begin.

How can I return a gift?

Got a gift that’s not quite your style or fit? We’ve got you covered. If you have the original receipt, just bring the item into the store. We’ll help you exchange it or issue store credit. Just make sure it’s unworn, unwashed, and has the original t

Are there exclusions to your Return/Exchange Policy?

We do have a couple of exclusions to keep in mind:. Items must be in original condition with tags intact. If not, we may not be able to accept the return. Final sale items cannot be returned or exchanged. These will be clearly marked on product tags